ONLINE STORE REGULATIONS

§1 General Provisions

These Terms and Conditions define the rules for using the Board Control online store, placing orders, completing sales transactions, and the rights and obligations of customers and the seller.

The Store is operated by DBB Games Dominik Basiński, ul. Swojczycka 78, 51-502 Wrocław, Poland, VAT ID (NIP): PL9131590260, e-mail address: boardcontrol.store@gmail.com, phone number: +48 510 967 853.

The term “Consumer” used in these Terms and Conditions means a natural person making a purchase not directly related to their business or professional activity.

These Terms and Conditions constitute an integral part of the sales agreement concluded between the Customer and the Seller.

Placing an order requires acceptance of these Terms and Conditions by checking the appropriate box during the ordering process.

All prices displayed in the Store are gross prices and include VAT.

Products offered in the Store are free from legal and physical defects.

 

§2 Placing Orders

Orders may be placed:

• via the order form available on the Store’s website,

• by e-mail to the address provided on the website,

• by telephone using the contact numbers listed in the Contact section.

In order to process an order, the Customer is required to provide the data necessary for handling and delivery of the order. The Seller may confirm acceptance of the order by phone or e-mail.

The Seller reserves the right to refuse to process an order, limit available payment methods, or require prepayment if the provided data raises justified concerns.

Information regarding a product available on the Store’s website at the time the order is placed, in particular the price, description, product features, and delivery method and time, is binding on both parties.

Information published in the Store does not constitute a commercial offer within the meaning of the Civil Code. Placing an order by the Customer constitutes an offer to purchase a product, and the sales agreement is concluded when the Seller confirms acceptance of the order for processing.

 

§3 Payment Methods

The Customer may use the payment methods available in the “Payment Methods” section.

The order will be forwarded for processing once payment for the ordered products and delivery costs has been made.

 

§4 Order Delivery

Orders are fulfilled through selected courier companies, including but not limited to InPost and FedEx.

In the case of card payments, the order processing time is calculated from the moment positive payment authorization is obtained.

The Seller is not responsible for delays or irregularities resulting from the actions of carriers.

 

§5 Complaints

A complaint may be submitted upon presentation of proof of purchase of the product.

If the product is found to be non-compliant with the contract, the Customer should send the complained-about product together with a description of the issue.

The Seller will consider the complaint within 14 days from the date of receipt. If it is necessary to obtain the opinion of the manufacturer or an expert, this period may be extended accordingly.

If the complaint is accepted, the costs related to replacing the product or removing the defect shall be borne by the Seller.

Complaints may not be based on minor differences in the appearance of products resulting from the individual settings of the Customer’s device, such as color display or image proportions.

 

§6 Withdrawal from the Agreement

The Consumer has the right to withdraw from a distance contract without giving any reason within 14 days from the date of receiving the order, in accordance with applicable law.

To exercise the right of withdrawal, the Customer should send the Seller an appropriate declaration before the expiry of the specified period.

The returned product should be sent back within 14 days from the date of notifying the withdrawal from the agreement. The product should be complete, unused, and secured in its original packaging. The Customer bears the cost of returning the goods.

Upon receipt of the shipment, the Seller will verify the condition of the returned product within 3 business days.

The refund will be made within 7 days from the positive verification of the return. Funds will be transferred to the account indicated by the Customer or — in the case of card payments — to the account associated with the payment card used.

If the returned product shows signs of use or does not meet the conditions specified in this paragraph, the Seller may refuse to accept the return.

 

§7 Personal Data and Privacy

The controller of Customers’ personal data is the owner of the Store.

Personal data is provided voluntarily; however, failure to provide it may prevent order processing.

The Customer may give additional consent to receive marketing materials and commercial information.

The Customer has the right to access their data, correct it, request its deletion, or restrict its processing in accordance with applicable law.

§8 Copyright

All materials available on the Store’s website, including photos, graphics, descriptions, and other content, are legally protected. Copying or using them without the Seller’s prior written consent is prohibited.

 

§9 Final Provisions

These Terms and Conditions come into force on the date of their publication on the Store’s website.

The Seller reserves the right to introduce changes to these Terms and Conditions.

Information about changes to the Terms and Conditions will be published on the Store’s website and sent to Customers by e-mail at least 14 days before the changes come into effect.

Orders placed before the new version of the Terms and Conditions comes into force shall be processed in accordance with the version effective at the time the order was placed.

If the Customer does not accept the changes to the Terms and Conditions, they should inform the Seller within 14 days of receiving information about the changes.