Complaints

Before accepting your shipment, we recommend inspecting the condition of the packaging. If the package shows visible signs of damage incurred during shipping, we recommend refusing to accept it and contacting us immediately at boardcontrol.store@gmail.com .

After receiving the shipment and confirming receipt, you can open the package in the courier's presence. If any damage or missing items are found, a damage report should be completed, which may form the basis for a subsequent complaint.

If the product you received has a manufacturing defect or is inconsistent with the order, please send the goods in question together with a written notification containing:

• description of the detected defect or non-conformity,

• the expected form of complaint resolution,

• contact details and address for returning the product,

• bank account number for a possible refund.

After receiving the complaint, the Store will consider the application within 14 days and inform the Customer of the decision by e-mail or telephone.

If the complaint is deemed justified, the Store will, within 7 business days from the date of the decision:

• repair the product,

• will exchange it for a new copy,

• or make a refund.

Refunds for card payments are made to the account assigned to the payment card used.

If the complaint is rejected, the Customer will receive a justification of the decision and the complained product will be returned at the Store's expense within 14 business days.

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Return of goods

Consumers have the right to withdraw from a distance contract within 14 calendar days of receiving the order, without having to provide a reason. This right applies only to individuals making purchases not directly related to their business or professional activities.

The returned product must be complete, unused, and in its original packaging. The product must not show any signs of use or damage. Failure to meet these requirements may result in the return being refused.

To make a return:

1. Return the product with all accessories and original packaging.

2. Attach a written declaration of withdrawal from the contract and the bank account number for the refund.

3. After receiving the shipment, the Store will verify the condition of the product within 3 business days.

If the return is accepted, the Customer will receive confirmation by email and the funds will be refunded within 7 days to the indicated bank account or – in the case of card payment – to the card used for the purchase.

If the returned product shows signs of use, is damaged, or is missing any components, the Store may refuse to accept the return. Notification of rejection will be sent via email, and the product will be returned to the Customer at the Store's expense within 7 business days.